Aristocrat Leisure Limited (ACN 002818368), Aristocrat Technologies Australia Pty Ltd (ACN 001 660 715), Aristocrat Technologies, Inc., and the entities listed in the “Contacting Aristocrat & Local Data Controllers” section below (‘Aristocrat’, ‘our’, ‘us’ or ‘we’) are committed to complying with obligations under the Australian Privacy Act 1988 (Cth) (the ‘Privacy Act’) (including the Australian Privacy Principles set out in the Privacy Act (the ‘APPs’)), respectively, and all other applicable global data privacy laws, including the General Data Protection Regulation (‘GDPR’), the California Consumer Privacy Act (‘CCPA’), the Canadian Personal Information Protection and Electonic Documents Act (PIPEDA) (and any provincial substantially similar law as applicable), and the Brazilian General Data Protection Law (‘LGPD’).
This Privacy Policy applies to Personal Information that Aristocrat collects, uses, discloses, transfers, stores and handles, including Personal Information collected through our websites. The controller of Personal Information we collect is the Aristocrat entity in your country listed in the “Contacting Aristocrat & Local Data Controllers” section below.
This Privacy Policy does not apply to the digital business subsidiaries of Aristocrat such as Big Fish Games, Product Madness and Plarium which have their own privacy policies.
In this policy, ‘Personal Information’ means information or an opinion about an identified individual, or an individual who is reasonably identifiable, directly or indirectly, and any other information that is deemed personal information under applicable law.
For individuals residing in the European Union (‘EU’), United Kingdom (‘UK’) or Brazil, please refer to “Section for Individuals Located in the EU, the UK or Brazil” below of this policy which provides additional information in accordance with EU, UK and Brazilian privacy law.
Aristocrat also has a specific Credit Policy in relation to the collecting and handling of credit information and credit eligibility information, including credit related Personal Information, which applies in addition to this Privacy Policy where Aristocrat collects, holds or uses this kind of information in Australia or through our Australian businesses.
How Personal Information is collected by Aristocrat
Aristocrat collects Personal Information so that we can provide our goods and services, and information about those goods and services, to customers, end users and other interested parties.
We collect most Personal Information directly from you. For example, we will collect your Personal Information from you when you:
Sometimes we may collect Personal Information about you from other people or organisations. This may happen without your direct involvement. For example, we may collect Personal Information about you from:
What kinds of Personal Information does Aristocrat collect and hold?
The kinds of Personal Information we collect will depend on the purpose(s) for which we are collecting it. For example, in each of the instances above, we may collect:
If you do not provide certain requested Personal Information to Aristocrat, Aristocrat may not be able to fulfil one or more of its functions and activities applicable to you.
Additional information on certain categories of Personal Information which Aristocrat collects are set out below.
Personal Information relating to patrons or members of our customers
If you are a patron or member of one of our customers, we may collect the following types of Personal Information in connection with the provision of our services to our customers:
Personal Information relating to employees, applicants and contractors
In addition, when you apply for a job or position with us or become a contractor or vendor, we may collect certain Personal Information from you (including your name, address, contact details, country of residence, working history, education history, qualifications, social security number, employer identification number, tax information, banking information and relevant records checks) as part of the application or onboarding process.
If you are or have previously been employed by us in Australia, this Privacy Policy does not apply to our acts and practices in relation to employee records of our current and former employees in Australia, which are exempt from the Privacy Act.
Personal Information relating to regulatory background checks and compliance obligations
Aristocrat operates in a heavily regulated industry. We may be required to conduct extensive background checks on our directors, officers and employees, as well as their families, in order to comply with applicable gaming and liquor laws and regulations. We may also be required to collect Personal Information from our vendors and/or customers in connection with our compliance obligations. We may collect the following types of Personal Information in such circumstances, some of which may be considered sensitive Personal Information in some countries:
Personal Information collected to conduct such regulatory and compliance checks may be collected directly from the relevant individual, or from third parties. Aristocrat may also use third party services to assist in conducting background checks.
The purposes for which information is collected, used and disclosed
Aristocrat may use and disclose your Personal Information for the following purposes:
Direct marketing
We and/or our business partners may send you direct marketing communications, information and offers about services and products that we think may interest you. This may take the form of emails, SMS, mail or other forms of communication. You may opt-out of receiving marketing communications from us by contacting our Privacy Office using the details set out below or by using the opt-out facilities provided in our communications (e.g. an unsubscribe link).
Where required by applicable law, we will only send you email or SMS marketing emails with your consent.
Disclosure of Personal Information
Subject to restrictions and conditions set out in applicable laws, we may disclose Personal Information for the purposes described in this Privacy Policy to:
Disclosure of Personal Information outside of your jurisdiction
We may disclose your Personal Information outside of your jurisdiction. This includes to:
Disclosures of Personal Information outside of the country where the Information was collected will be carried out in compliance with applicable laws which may include obtaining consent or requiring compliance with applicable laws through contractual obligations. As a result of these disclosures the Personal Information may be subject to the laws of jurisdictions other than your own country.
We may hold your Personal Information in either electronic or hard copy form. We take reasonable steps to protect and secure your Personal Information from misuse, interference and loss, as well as from unauthorised modification, access or disclosure. We use a number of appropriate and reasonable physical, administrative, personnel and technical measures for such protection of your Personal Information. For example, we may implement encryption for data at rest and in transit, multi-factor authentication, access restrictions, as well as other controls necessary to secure such data. However, we cannot guarantee the security of your Personal Information.
At Aristocrat, privacy and data security are important. Below are the guidelines we use for protecting the Personal Information you provide to us during a visit to our Website or when you use our online support offerings.
Customised Experience
New technologies are emerging that help us deliver customized experiences. When you look at our websites, Aristocrat may make a record of your visit and log the following internet or other electronic network activity information for statistical or advertising purposes:
If you do not want us to collect this information, please do not access our websites
Cookies
We may also use ‘cookies’ or other similar tracking technologies on our websites that help us track your website usage and remember your preferences. A cookie is a small data file that can be used to track internet use. They enable the entity that put the cookie on your device to recognise you across different websites, services, devices and/or browsing sessions. More information about cookies can generally be found in the “help” (or similar) section of your computer’s internet browser.
At Aristocrat, we primarily use cookies to enhance your experience by helping us determine which service and support information is appropriate to your machine. Cookies can be either “persistent” or “session” based. Persistent cookies are stored on your computer, contain an expiration date, and may be used to track your browsing behaviour upon return to the issuing website. Session cookies are short-lived, are used only during a browsing session, and expire when you quit your browser.
When you first access our websites you will be given the choice to enable or disable cookies through our cookie banner. You can revisit your choice at any time by going to the cookie tool bar which you can access on our website by clicking on the wheel symbol at the bottom left of your screen. You can also disable cookies on your web browser. For instructions on how to block or delete cookies please consult your browser’s privacy or help documentation. Disabling cookies may interfere with your use and enjoyment of our websites.
Third Parties and Interest-based Advertising
Aristocrat permits third parties to collect Personal Information through our websites and share Personal Information with third parties for business purposes. These business purposes are described above and include providing advertising on our websites and elsewhere based on users’ online activities over time and across different sites, services, and devices (so-called “interest-based advertising”). While we provide you the choices described in this section and the “Cookies” section, we do not treat these relationships as “sales” of personal information where that concept is relevant under applicable law. The information practices of these third parties are also not covered by this Privacy Policy. Some of these companies are members of the Network Advertising Initiative, which offers a single location to opt out of ad targeting from member companies. To learn more, please click here or here. To learn about how Google processes your personal data and what choices you may have, visit their site here.
Do-Not-Track Signals and Similar Mechanisms
Some web browsers transmit “do-not-track” signals to websites. Because of differences in how web browsers incorporate and activate this feature, it is not always clear whether users intend for these signals to be transmitted, or whether they even are aware of them. We currently do not take action in response to these signals.
Third-party sites
Please be aware that our websites contain links to websites operated by third parties. Those links are provided for convenience and may not remain current or be maintained. The information practices of those third-party websites linked to the Aristocrat websites and applications are not covered by this Privacy Policy. The privacy policies that apply to those other websites may differ substantially from this Privacy Policy, so we encourage you to read them before using those websites.
Secrecy of passwords and account information
You are solely responsible for maintaining the secrecy of your passwords or any account information. Please be careful and responsible whenever you’re online. If you post Personal Information online that is accessible to the public, you may receive unsolicited messages from other parties in return. While we strive to protect your Personal Information, Aristocrat cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk.
You may be entitled to request that Aristocrat confirm whether it holds any Personal Information about you and, where applicable, request that Aristocrat provide you with a copy of your Personal Information. Sometimes, we may not be able to provide you with access to all of your Personal Information and, where this is the case, we will tell you why. We may also need to verify your identity when you request your Personal Information.
If you think that any of the Personal Information we hold about you is inaccurate, please contact us and we will take reasonable steps to ensure that it is corrected.
Subject to applicable law, you may also have rights to request that we delete Personal Information that Aristocrat holds about you, to request that we provide such information to you in a portable format, or to request additional information about how we collect or disclose your Personal Information. You may also have the right to withdraw the consent that you previously provided.
If you or an authorized agent wants to exercise any of these rights, please contact us using the information provided in the section on “Contacting Aristocrat & Local Data Controllers” below. We will not charge you different prices or provide different quality of services unless those differences are related to your information or otherwise permitted by law. Once we receive your request from you, we may verify it through your account or by requesting information sufficient to confirm your identity.
How to make a complaint
If you think we have breached applicable privacy law, or you wish to make a complaint about the way we have handled your Personal Information, you can contact us using the details set out below. You should include your name, email address and/or telephone number and clearly describe your complaint. We will acknowledge your complaint and respond to you regarding your complaint within a reasonable period of time. If you are unhappy with our response to your complaint, please let us know and we will provide you with information about the further steps you can take. You may also file a complaint with your local data protection authority.
Some specific processes and procedures apply to queries and complaints regarding credit-related Personal Information. Please refer to our Credit Policy for more information.
Contacting Aristocrat & Local Data Controllers
If you have any questions about Aristocrat’s handling of Personal Information, or if you wish to make an access, deletion, or correction request or complaint, you should contact the Aristocrat Privacy Office by one of the following methods:
By telephone: | 1-800-482-3723 from within the United States |
By email: | privacy@aristocrat.com |
By post: |
Aristocrat Technologies c/o Office of the General Counsel – Legal Dept. 10220 Aristocrat Way, Las Vegas, Nevada 89135 |
A list of Local Data Controllers is available here (contact via privacy@aristocrat.com email address).
This section is for individuals located in the EU, UK or Brazil whose Personal Information is collected, used, disclosed, stored and/or otherwise handled by Aristocrat as described in this Privacy Policy. Accordingly, “Personal Information” in this section means any information relating to an identified or identifiable person (directly or indirectly) located in the EU, UK or Brazil.
1. Controller and Contact Details
If you are located in the EU or UK, Aristocrat Technologies Europe Ltd (‘Aristocrat Europe’) is the controller of Personal Information that it collects and processes about you.
If you are located in Brazil, Aristocrat Inc. is the controller of Personal Information that it collects and processes about you.
Aristocrat Europe and Aristocrat Inc. (‘our’, ‘us’ or ‘we’) are committed to complying with our obligations under applicable EU, UK and Brazilian privacy laws.
If you have any questions about this section of the Privacy Policy or Aristocrat’s handling of Personal Information – or if you wish to exercise your Personal Information rights or make a complaint – you may contact us by one of the following methods:
By email: | privacy@aristocrat.com |
By post: |
Global Chief Privacy Officer or Legal Dept Aristocrat Technologies Europe Ltd. 25 Riverside Way, Uxbridge, Middlesex, UB8 2YF, UK |
2. Personal Information We Collect and Use
In addition to the Personal Information described in the sections above (i.e., “How Personal Information is collected by Aristocrat” and “What kinds of Personal Information does Aristocrat collect and hold?”), in some cases we may also collect Personal Information that is classified as “Sensitive Information” under EU, UK or Brazilian privacy laws, including police checks. Where this is the case, we only collect such Sensitive Information in compliance with applicable privacy laws. This Sensitive Information is only accessible by restricted staff within Aristocrat and is only disclosed to an entity (generally the relevant regulatory or government authority or agency) when we have a legal or regulatory obligation to do so or to third parties with whom we have implemented appropriate contractual protections such as service providers.
3. Purposes and Legal Basis for Collection and Use of Personal Information
To understand the purposes for which we collect and use Personal Information, please refer to the section above titled “The purposes for which information is collected, used and disclosed”. With regards to those purposes, we may collect, use and disclose Personal Information per the following legal basis:
With regards to direct marketing, please note that we will only use your e-mail address or mobile phone number for advertising purposes if you provide us with your prior consent, which you can withdraw at any time.
4. Privacy of EU, UK and/or Brazilian Job Applicants
If you are a job applicant in the EU, UK or Brazil and would like to know how we process your Personal Information, please request a copy from the EMEA Human Resources Department:
By email: | privacy@aristocrat.com |
By post: |
HR Department Aristocrat Technologies Europe Ltd. 25 Riverside Way, Uxbridge, Middlesex, UB8 2YF, UK |
5. Parties With Whom We Share Personal Information
The categories of recipients with whom we may share your Personal Information include those described in the sub-section above titled “Disclosure of Your Personal Information”.
6. International Transfers of Personal Information Outside the EU, UK or Brazil
6.1. International Transfers to Other Aristocrat Companies
Since Aristocrat is part of a global organisation, we may from time to time transfer your Personal Information to an Aristocrat company located in another country. This may include companies located outside the EU, the UK or Brazil.
Aristocrat group companies operate in all major countries of the world, including Australia, USA, UK, Spain, Ukraine, Russia and other European countries, New Zealand, India, Singapore, Macau, Philippines and other Asia-Pacific countries, Israel and in other regions such as Latin America and South America.
For any transfers of your Personal Information to an Aristocrat company located outside of the EU, the UK or Brazil, we will implement lawful mechanisms (such as appropriate contractual safeguards) to protect your Personal Information. You can receive some information about these transfer mechanisms, including (where applicable) a copy of the contractual safeguards.
6.2 International Transfers to Third-Party Service Providers
Aristocrat engages third parties to provide services and perform business support functions for us, which may at times require access to Personal Information. Where we share your Personal Information with third-party service providers, they will be contractually bound to use the information only for the purposes of providing the services, or performing the functions required by Aristocrat, and to store the information securely.
Some third parties providing services to Aristocrat may be located outside of the EU, UK or Brazil. Where required by law, Aristocrat will take steps to implement mechanisms (such as appropriate contractual safeguards) to protect your Personal Information. You have the right to receive information about these transfer mechanisms, including (where applicable) a copy of the contractual safeguards.
7. Retention of Personal Information
Aristocrat takes reasonable steps to destroy or permanently de-identify any Personal Information where:
8. Personal Information Rights
Under EU, UK and Brazilian law, individuals have the right to access, rectify, erase, object to and/or restrict processing and the right to portability of Personal Information. Under EU and UK law, individuals also have the right not to be subject to automated individual decision-making. You may, for example, request that Aristocrat confirm whether it holds any Personal Information about you and, where applicable, request that Aristocrat provide you with a copy of your Personal Information.
Our response to your request is provided to you on a free-of-charge basis. We will only charge you if your request is manifestly unfounded or excessive.
In certain circumstances and subject to applicable law, there may be grounds to deny your request, such as where:
If you notify Aristocrat that your Personal Information is not accurate, complete or up to date, Aristocrat will take reasonable steps to correct such Personal Information.
9. Security of Personal Information
Aristocrat takes reasonable steps to help protect and secure your Personal Information. Please refer to the section above titled “Security of Personal Information” for additional details.
10. Cookies
A cookie is a small data file that can be used to track internet use. More information about cookies can generally be found in the “help” (or similar) section of your computer’s internet browser. At Aristocrat, we primarily use cookies to help us understand how you may interact with our services, determine which service and support information is appropriate to your machine, and which products and services may be of most interest to you.
Cookies can be either “persistent” or “session” based. Persistent cookies are stored on your computer, contain an expiration date, and may be used to track your browsing behaviour upon return to the issuing website. Session cookies are short-lived, are used only during a browsing session, and expire when you quit your browser.
When you first access our websites you will be given the choice to enable or disable cookies through our cookie banner. You can revisit your choice at any time by going to the cookie tool bar, which you can access on our website by clicking on the wheel symbol at the bottom left of your screen. You can also disable cookies on your web browser. For instructions on how to block or delete cookies please consult your browser’s privacy or help documentation. Disabling cookies may interfere with your use and enjoyment of our websites.
Below we briefly identify the cookies we use:
Provider | Cookie | Cookie-Type | Purpose | Duration of the Cookie | Category |
---|---|---|---|---|---|
google-analytics.com | __utm.gif | Pixel | Google Analytics Tracking Code that logs details about the visitor's browser and computer. | Session | Analytic Cookie |
aristocrat.com | __utma | HTTP | Collects data on the number of times a user has visited the website as well as dates for the first and most recent visit. Used by Google Analytics. | 2 Years | Analytic Cookie |
aristocrat.com | __utmb | HTTP | Registers a timestamp with the exact time of when the user accessed the website. Used by Google Analytics to calculate the duration of a website visit. | 1 day | Analytic Cookie |
aristocrat.com | __utmc | HTTP | Registers a timestamp with the exact time of when the user leaves the web site. Used by Google Analytics to calculate the duration of a web site visit. | Session | Analytic Cookie |
aristocrat.com | __utmt | HTTP | Used to throttle the speed of requests to the server. | 1 day | Analytic Cookie |
aristocrat.com | __utmz | HTTP | Collects data on where the user came from, what search engine was used, what link was clicked and what search term was used. Used by Google Analytics. | 6 Months | Analytic Cookie |
aristocrat.com | _ga | HTTP | Registers a unique ID that is used to generate statistical data on how the visitor uses the web site. | 2 Years | Analytic Cookie |
aristocrat.com | _gid | HTTP | Registers a unique ID that is used to generate statistical data on how the visitor uses the web site. | 1 day | Analytic Cookie |
vimeo.com | vuid | HTTP | Collects data on the user's visits to the web site, such as which pages have been read. | 2 Years | Analytic Cookie |
doubleclick.net | r/collect | Pixel | This cookie is used to send data to Google Analytics about the visitor's device and behavior. It tracks the visitor across devices and marketing channels. | Session | Marketing Cookie |
Cookie Settings | Move_gdpr_popup | HTTP | When this Cookie is enabled, these Cookies are used to save your Cookie Setting Preferences. | 2 Years | Necessary Cookie |
11. Complaints to Us or to a Regulator
You have the right to make a complaint to the supervisory authority for data protection in your EU country or in the UK.
General
This policy was issued in May 2022.
Aristocrat may make changes to this Privacy Policy from time to time by publishing changes to it on our websites. We encourage you to check our websites periodically to ensure that you are aware of our current Privacy Policy.
Aristocrat technologies australia pty limited (aristocrat) has established an online marketing asset portal, accessible via secure login provided to approved customers by aristocrat (the portal). Aristocrat makes certain materials, including artwork and marketing assets, (the artwork) available for download and use by approved customers via the portal. The portal may only be accessed by those customers who complete an access request (access request) and receive approval from aristocrat
This Access Request and any subsequent use by you or your personnel of the Portal or any Artwork are governed by the terms and conditions set out below, and any additional terms published on the Portal from time to time (the Terms).
In order to use the Portal or any Artwork you must first: (i) agree to the Terms; (ii) sign and submit this Access Request to Aristocrat; and (iii) receive written approval from Aristocrat of your Access Request, at which time you will also be given login details for the Portal and granted a licence to use to Artwork in accordance with the Terms.
You may only use the Portal and Artwork after you have accepted the Terms and Aristocrat has approved your Access Request. The Terms are accepted (or deemed accepted) by you if you do either of the following: (i) sign and submit this Access Request to Aristocrat; or (ii) access or use the Portal or Artwork.
Access Request
Limited licence to use Artwork and usage restrictions
Portal
Portal